Skip to main content
Hugo Wallet’s support team is available to help you at any time. Whether you’re dealing with a failed transfer, a card question, or anything else, reach out through the channel that works best for you and the team will get back to you as quickly as possible.

​
Get in Touch

WhatsApp

+972 55 998 1767Message the team on WhatsApp for the fastest response. Ideal for urgent issues, quick questions, and real-time account help.

Email

contacthugowallet.finance@gmail.comSend an email for detailed queries, document submissions, or any issue that benefits from a written record.

​
What to Include in Your Message

To help the team resolve your issue as quickly as possible, include the following information when you reach out:
  1. Your registered email address or phone number — so the team can locate your account
  2. A clear description of the issue — explain what happened and what you were trying to do
  3. Transaction ID or reference number — include this if your question relates to a specific transfer or payment
  4. Screenshots — attach any relevant screenshots if they help illustrate the problem
The more context you provide upfront, the faster the team can assist you.

​
Response Times

Typically within a few hoursWhatsApp is the fastest way to reach Hugo Wallet support. It’s the best choice for urgent account issues, failed transfers, or anything that needs a quick resolution.Message on WhatsApp →
Support can help you with a wide range of topics, including:
  • Account access and login issues
  • Failed or delayed transfers
  • Visa card requests and card management
  • Staking questions and rewards
  • Identity verification (KYC) assistance
  • General account and platform questions
Before reaching out, check the FAQ page — it covers the most common questions about accounts, transfers, fees, cards, and security, and you may find an instant answer there.