> ## Documentation Index
> Fetch the complete documentation index at: https://hugowallet.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Hugo Wallet — Frequently Asked Questions & Answers

> Answers to the most common questions about Hugo Wallet accounts, transfers, fees, security, and cards — everything you need to get started.

Whether you're new to Hugo Wallet or a returning user, this page covers the questions our community asks most often. Browse by topic to find quick answers about accounts, transfers, fees, cards, and security.

## Getting Started

<Accordion title="What is Hugo Wallet?">
  Hugo Wallet is an international digital wallet and money transfer service built for the Haitian diaspora and global corridors. It lets you send, receive, and store money across borders using a wide range of deposit methods — including MonCash, NatCash, PayPal, Bitcoin, USDT TRC20, and SEPA — all from a single account. You can also earn staking rewards and get a Hugo Visa Business Debit card for everyday spending.
</Accordion>

<Accordion title="How do I create an account?">
  <Steps>
    <Step title="Visit the website">
      Go to [hugowallet.finance](https://hugowallet.finance) and click **Get Started**.
    </Step>

    <Step title="Enter your details">
      Provide your name, email address, phone number, and a strong password.
    </Step>

    <Step title="Verify your identity">
      Complete the identity verification (KYC) step by uploading a government-issued ID. This is required to activate your account and protect against fraud.
    </Step>

    <Step title="Fund your wallet">
      Choose a deposit method — MonCash, NatCash, PayPal, Bitcoin, USDT TRC20, or SEPA — and add funds to start sending money.
    </Step>
  </Steps>
</Accordion>

<Accordion title="Is there a mobile app?">
  Hugo Wallet is accessible via its web platform at [hugowallet.finance](https://hugowallet.finance), optimized for use on both desktop and mobile browsers. Check the website or contact support for the latest information on dedicated mobile app availability.
</Accordion>

<Accordion title="What countries can I send money to?">
  Hugo Wallet supports international money transfers across multiple corridors, with a focus on routes serving the Haitian diaspora. Supported destination countries and corridors continue to expand — contact [support](/support/contact) or check the app for the most up-to-date list of available destinations.
</Accordion>

***

## Transfers & Fees

<Accordion title="How long do transfers take?">
  Transfer speeds depend on the deposit and delivery method you choose. Transfers on supported corridors are processed **instantly** — in real time as soon as the transaction is confirmed. Mobile money methods like MonCash and NatCash also benefit from fast processing. Bank transfers via SEPA may take 1–3 business days. You'll always see an estimated delivery time before you confirm any transfer.
</Accordion>

<Accordion title="What are the fees?">
  Hugo Wallet aims to keep fees as low as possible. Fee structures vary by corridor and transfer method. You can always review the exact fee for your transfer before confirming. During the **2026 FIFA World Cup promotion**, all transfers are processed at **0% fees** — see below for details.
</Accordion>

<Accordion title="What is the 2026 World Cup promotion?">
  To celebrate the 2026 FIFA World Cup, Hugo Wallet is offering **0% transfer fees** for the duration of the tournament. This means you keep more of your money on every transfer you send. No promo code is needed — the discount is applied automatically during the promotional period.

  <Tip>
    Take advantage of this promotion to send larger transfers to family and friends at no extra cost.
  </Tip>
</Accordion>

<Accordion title="What currencies does Hugo Wallet support?">
  Hugo Wallet supports the following currencies:

  | Currency           | Code |
  | ------------------ | ---- |
  | US Dollar          | USD  |
  | Haitian Gourde     | HTG  |
  | Israeli New Shekel | ILS  |
  | Euro               | EUR  |
  | Canadian Dollar    | CAD  |
  | Brazilian Real     | BRL  |
</Accordion>

<Accordion title="What is the minimum and maximum transfer amount?">
  Transfer limits vary depending on your account verification level and the corridor you're sending to. Complete your identity verification (KYC) to unlock higher transfer limits. Contact [support](/support/contact) if you need to send a large amount and want to confirm the applicable limits for your account.
</Accordion>

***

## Cards

<Accordion title="How do I get a Hugo Visa card?">
  <Steps>
    <Step title="Log in to your account">
      Sign in at [hugowallet.finance](https://hugowallet.finance).
    </Step>

    <Step title="Navigate to Cards">
      Go to the **Cards** section in your dashboard.
    </Step>

    <Step title="Choose your card tier">
      Select the Green (free), Gold, or Black card based on your needs.
    </Step>

    <Step title="Complete verification">
      Ensure your KYC is complete, then submit your card request. You'll receive confirmation and delivery details by email.
    </Step>
  </Steps>
</Accordion>

<Accordion title="What is the difference between Green, Gold, and Black cards?">
  Hugo Wallet offers three tiers of Visa Business Debit cards:

  <CardGroup cols={3}>
    <Card title="Green" icon="leaf">
      The free entry-level card. Perfect for everyday purchases and getting started with Hugo Wallet at no cost.
    </Card>

    <Card title="Gold" icon="star">
      An upgraded card with enhanced benefits and higher spending limits for more active users.
    </Card>

    <Card title="Black" icon="gem">
      The premium card offering the highest limits and exclusive perks for power users and businesses.
    </Card>
  </CardGroup>

  Contact [support](/support/contact) for detailed information on fees, limits, and benefits for each tier.
</Accordion>

<Accordion title="Where can I use my Hugo card?">
  Your Hugo Visa Business Debit card is accepted anywhere Visa is accepted worldwide — online, in-store, and at ATMs. Use it for international purchases, subscriptions, travel, and everyday spending in any of Hugo Wallet's supported currencies.
</Accordion>

***

## Staking & Rewards

<Accordion title="What is staking and how does it work?">
  Hugo Wallet lets you earn passive income by staking the funds held in your wallet. When you stake, your balance earns interest over time — Hugo Wallet offers staking rewards of **up to 14.5% APY** (Annual Percentage Yield). You can activate staking from your account dashboard and track your earned rewards in real time.

  <Tip>
    The higher your staked balance, the more you earn. Even small amounts grow meaningfully over time at Hugo Wallet's rates.
  </Tip>
</Accordion>

<Accordion title="Does staking lock my funds?">
  Contact [support](/support/contact) or check the staking section of your account dashboard for details on any lock-up periods or conditions that apply to your staking tier. Hugo Wallet is committed to transparency — all terms are disclosed before you activate staking.
</Accordion>

***

## Referral Program

<Accordion title="Does Hugo Wallet have a referral or affiliate program?">
  Yes. Hugo Wallet offers an affiliate referral program that rewards you for introducing new users to the platform. When someone you refer signs up and starts transacting, you receive a reward. You can find your unique referral link in your account dashboard under the **Referral** or **Affiliate** section.
</Accordion>

***

## Security & Account

<Accordion title="Is my money safe with Hugo Wallet?">
  Yes. Hugo Wallet protects your funds and personal data using **AES-256 military-grade encryption**, identity verification on all accounts, and ongoing transaction monitoring. Hugo Wallet also adheres to international financial compliance standards. For a full overview, visit the [Security page](/support/security).
</Accordion>

<Accordion title="What if I forget my password?">
  On the login page, click **Forgot Password** and enter your registered email address. You'll receive a password reset link. If you don't receive the email within a few minutes, check your spam folder. If you still have trouble, contact [support](/support/contact) for help.
</Accordion>

<Accordion title="How do I verify my identity?">
  Identity verification (KYC) is required to activate your account and unlock full transfer limits. During sign-up — or from your account settings — follow the prompts to upload a valid government-issued ID (such as a passport or national ID card). Verification is typically completed quickly.

  <Note>
    Completing KYC also increases your transfer and card spending limits, so it's worth doing right away.
  </Note>
</Accordion>

<Accordion title="How do I contact support?">
  You can reach the Hugo Wallet support team via:

  * **WhatsApp:** [+972 55 998 1767](https://wa.me/972559981767) — fastest response
  * **Email:** [contacthugowallet.finance@gmail.com](mailto:contacthugowallet.finance@gmail.com)

  Visit the [Contact page](/support/contact) for full details on what to include in your message and expected response times.
</Accordion>